Services: Maintenance & Support

A product is only as good as the company supporting it.

At ACS we feel this is especially true with business communications systems. ACS has the resources to provide complete, integrated solutions on a national basis; Our customer service is tailored to the needs of each individual customer. We pride ourselves in delivering personal service and attention.

We offer the following Maintenance and Support Programs:

Basic Maintenance Program
Platinum Service Program
Preventive Maintenance Program

What to expect from a Maintenance Program from ACS:

Partnership Approach- We take a partnership approach to maintenance -- enabling you to minimize your maintenance expense and customize the support to meet your unique needs. We provide flexible Partnership Hours that you use how you see fit -- for maintenance, moves/adds/changes, engineering, or training.

Unique Online Access- ACS allows customers to view the status of all repairs, add/move/change requests, order entry, and accounts receivable in real time through our exclusive "ACS Net View system". Just another example of how ACS is easy to do business with.

Sophisticated Remote Alarm Notification- Customers can maximize with ACS's Outpost monitoring system. Real-time monitoring, proactive problem detection, and 24 x 7 trouble ticketing of your system, modem access, power, and environmental conditions mean minimum downtime.

Prompt, Personal Attention- With access to over 1,200 certified service professionals, each ACS branch office is ready and able to handle your service requests quickly and courteously. In addition, our National Service Center, National Engineering Center, and Technical Assistance Center provide backup and support to our clients.

Unparalleled Performance- Our web enabled Call Center enables us to constantly improve service through call tracking and performance reports. Remote diagnostic capabilities help us enhance system availability by finding and correcting problems remotely.

World Class Technical Support- More than 1,200 highly trained technicians support our customers' 24 hours a day, seven days a week. We also maintain a full capabilities engineering group for superior technical support. Together, these technicians and engineers deliver customer service and response times that are second to none. Even in the rare event of system failure, we guarantee a personal response in less than two hours.

Professional Service- Our technicians deliver expert system design reviews, installation, testing, and post-installation maintenance. Highly skilled and factory trained, our certified technicians possess an average of 15 year's experience. They'll get the job done right, the first time.

To learn more about our Maintenance and Support or to request a quote click here

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Serving West Virginia:
Charleston WV • Huntington WV • Parkersburg WV • Morgantown WV • Wheeling WV • Fairmont WV • Weirton WV • Martinsburg WV • Beckley WV • Clarksburg WV • South Charleston WV • Bluefield WV • St. Albans WV • Vienna WV • Moundsville WV • Bridgeport WV • Dunbar WV • Oak Hill WV • Elkins WV • Nitro WV • Hurricane WV • Princeton WV • New Martinsville WV • Buckhannon WV • Grafton WV • Keyser WV • Charles Town WV • Ranson WV • Point Pleasant WV • Weston WV • Westover WV • Ravenswood WV • Barboursville WV • Lewisburg WV • Summersville WV • Kenova WV • Ripley WV • Pleasant Valley WV • Kingwood WV • Williamson WV •

Serving Delaware:
Bear DE • Bethany Beach DE • Bethel DE • Bridgeville DE • Camden Wyoming DE • Cheswold DE • Claymont DE • Clayton DE • Dagsboro DE • Delaware City DE • Delmar DE • Dover DE • Dover AFB DE • Ellendale DE • Felton DE • Fenwick Island DE • Frankford DE • Frederica DE • Georgetown DE • Greenwood DE • Harbeson DE • Harrington DE • Hartly DE • Hockessin DE • Houston DE • Kenton DE • Kirkwood DE • Laurel DE • Lewes DE • Lincoln DE • Little Creek DE • Magnolia DE • Marydel DE • Middletown DE • Milford DE • Millsboro DE • Millville DE • Milton DE • Montchanin DE • Nassau DE • New Castle DE • Newark DE • Ocean View DE • Odessa DE • Port Penn DE • Rehoboth Beach DE • Rockland DE • Saint Georges DE • Seaford DE • Selbyville DE • Smyrna DE • Townsend DE • Viola DE • Wilmington DE • Winterthur DE • Woodside DE • Yorklyn DE •

Serving Washington DC:
Washington DC •

Serving Maryland:
Annapolis MD • Aspen Hill MD • Baltimore, Md • Bowie MD • Catonsville MD • Chevy Chase MD • Columbia MD • Dundalk MD • Ellicott City MD • Essex MD • Frederick MD • Gaithersburg MD • Germantown MD • Glen Burnie MD • Hagerstown MD • Kensington MD • Laurel MD • North Beach MD • North Chevy Chase Village MD • New Market MD • Poolesville MD • Preston MD • Princess Anne MD • Riverdale Park MD • Rockville MD • Salisbury MD • Silver Spring MD • Takoma Park MD • Upper Marlboro MD • Washington Grove MD • Westminster MD • Montgomery County • Wheaton MD • Woodlawn MD

Serving Virginia:
Alexandria VA • Arlington VA • Centreville VA • Chantilly VA • Fairfax VA • Falls Church VA • Great Falls VA • Herndon VA • McLean VA • Manassas VA • Manassas Park VA • Mecklenburg VA • Northampton VA • Northumberland VA • Norton VA • Nottoway VA • Orange • Oakton VA • Patrick VA • Pittsylvania VA • Poquoson VA • Portsmouth VA • Powhatan VA • Prince Edward VA • Prince George VA • Prince William VA • Pulaski VA • Radford VA • Reston VA • Richmond • Richmond • Sterling VA • Tysons Corner VA • Vienna VA •